• The KeenSpace dropdown has been declared defunct because it is far too big to be useful, the only thing it did was to add 100KB to your pages. Genre-based dropdowns are smaller, and you can choose which group(s) you want to belong to.

• KeenSpace is case sensitive. EG: if your image is logo.GIF, the code
  <img src="/images/logo.gif"> won't work.
• Another common issue, and one that's often overlooked, is spelling. Double checking this, or getting someone else to, will solve a lot of problems.

• You can simply request a new one here, and it'll be sent to the e-mail address you signed up with.

• Most of the time this comes from not using the right tool for the job; do not use your browser for ftp, or the likes of MS Word to create your pages (even Notepad is better). Run a search for programs made for the task - there's a ton of good ones on the 'net, and a lot of them are free.

Possible Solutions:

• You must reference images like "/images/filename.gif" with a leading slash.
• You are using bitmap or other non-web supported graphics. Use gif, jpg, or png images.

Possible solutions:

• If is a copy of indextemplate.html in /workspace/webpages/, delete it.
• If you haven't run an update, you can do so at members.keenspace.com/username/sitemaintanance.html
• If you've changed the name or file type of indextemplate.html (say to index.htm) change it back
• If you've uploaded it into /public_html/ it won't work either, it must be uploaded into /workspace/

• /workspace/images/ is actually a link to the images directory in /public_html/ but not all FTP programs know how to use it. Upload your images into /public_html/images/ but be careful not to touch anything else in the /public_html/ directory.

Possible solutions:

• Make sure you have no capitalization, and that the spelling is correct; i.e., AutoKeen sees GIF and gif as as two completely different things.
• Run an update if you haven't already.
• If you using anything other than gif, jpg, or png images you'll need convert your images to one of these types.
• If you only have one comic up, the buttons won't show. AutoKeen knows not to put up unnecessary buttons.

Possible solutions:

• The ***some_week*** tags are used with another archive that shows a weeks worth of comics on one page, but you need the the Wranglers to set it up since it's not a standard feature. If you've got a weekly comic, use the ***some_day*** tags instead.
• Keep your file names consistant as possible; if you give each comic a unique name, put it after the date (eg: 200203014_MonkeyBurger.jpg, 20020315_IFeelSick.jpg).
• Double check your dates, remembering the system uses YYYYMMDD (a comic for the 4^th of March 2002 should have the date 20020304).

Possible solutions:

• Check your spelling, capitalization, and that the code isn't missing anything.
• Don't put /webpages/ in the link, AutoKeen takes your other pages from there, and put them straight in /public_html/
• From your archive (daily) pages: You must put a backslash (/) in front of the URL to make work.
  Say you're linking to a page called art.html; the code would be:
  <a href="/art.html">Art</a>

• There's nothing in your archives yet, or you've dated them wrong: remember: YYYYMMDD.png

• STOP RIGHT THERE! IE/Netscape are Web Browsers and not true FTP clients. They don't give you control over how the content is transferred (read the FTP Internet RFC for a technical explanation). They *may* mess up your perfectly laid webpages.
  Instead, get a good FTP client. I (STrRedWolf) use LeechFTP (for Windows), Fetch (for Macintosh) and Yafc (for Unix). WS_FTP is well known. But just say no for using IE or Netscape for uploading anything via FTP.
  (Seven^3 uses Smart FTP [Windows freeware] and Transmit [Mac].)

• Either you're behind a poorly configured firewall (read: it's not Linux masquerading your connection) or your ISP's blocking a lot of incoming connections. In ether case, the KeenSpace server can't connect to your computer for transferring the file up to it. It's a small quirk of FTP's normal mode of operations.
  Try connecting with PASV mode or Passive transfers (depending on your FTP client).
  Double check your user name and password. It's obvious, but it happens.

• Make sure you're connecting to username.keenspace.com (ftp.keenspace.com no longer works) and that the Port number is set to 21.

• All automatic dates are kept based upon internal time for your web site. The time at which it updates signals a new day. If you update at 10 PM it will say Day 1 at 9:59PM and Day 2 at 10:01 PM.